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COLOURS
Most of our products are available in our Standard Shade Card colours and some products are availabile in Non-Standard Colours. Please see individual product cards for more information. We also offer Black, White, Natural, Ivory & Navy.
ORDERING
We only accept orders via only our website, phoned or written orders either by email, fax or letter carry an admin charge of GBP10.00 + VAT and are accepted at our discretion.
BESPOKE
We can produce your own designs and dye to your colours. Please contact us or visit us to discuss your requirements. Minimum commercial quantities apply for bespoke items.
TIMING
Orders emailed from our website are processed within about 3 work days. All products are subject to availability. If an item is missing from your order, we will either add a similar item or issue a credit or if soon to be available we may delay the item for a few days. Any of these circumstances will be marked and notified on the invoice/delivery note.
PRICING
Our published prices do not include 20% VAT which will be included on your invoice. Our prices may change from those advertised.
DELIVERY
All orders are sent via 1st class delivery, with a few exceptions if items are particularly bulky or heavy. Delivery charges include protective packaging and current postal or courier rates. Delivery costs will be advised on your order confirmation. If goods do not arrive or if they are damaged in any way you must tell us within 24 hours of receipt.
SPECIAL OFFERS
We offer a 10% reduction for school or college orders.
RETURNS
We operate within Distance Selling Regulations (DSR) 2000.In the unlikely event that you are not happy with a product please notify us within 7 working days of receipt and return it to us within 30 days of receipt in the same condition you received it and we will provide a full refund or replacement of like for like, we do not ship different items to the same value of returned goods. All return costs are at the customer's own expense. After delivery you are responsible for protecting goods against loss or damage.
CANCELLATIONS
If you wish to cancel a confirmed order prior to despatch we will endeavour to help, however, in certain circumstances we may have to issue a credit note to be used against future purchases.
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