We only accept orders via our website, phoned or written orders either by email or letter.
We can produce your own designs and dye to your colours. Please contact us or visit us to discuss your requirements. Minimum commercial quantities apply for bespoke items.
Orders emailed from our website are processed within about 2 work days. All products are subject to availability. If an item is missing from your order, we will either add a similar item or issue a credit or if soon to be available we may delay the item for a few days. Any of these circumstances will be marked and notified on the invoice/delivery note.
Our published prices do include 20% VAT which will be included on your invoice. Our prices may change from those advertised. Discounts on many items are offered on bulk purchase.
A selection of various shipping methods are provided and are set for different processing and delivery speeds, please make sure you select the appropriate option for your needs. Delivery costs will be advised on your order confirmation. If goods do not arrive and you have selected 1st class post as shipping, we will not replace until 14 days have passed and it is deemed lost by Royal Mail. If there is damage in any way you must tell us within 24 hours of receipt.
Returns and cancellations
We operate within Consumer Contracts Regulations of 2013. Please refer to the Act for more details. If you change your mind after placing the order or after receipt you must let us know within 14 days by writing or by email. Cost of returning the item/order is at your cost.? If the item is faulty or not as per the product listing, we will arrange to collect the item/order. A refund for the full cost of the goods plus outward 1st class standard postal cost will be made within 14 days of receipt of the returns. If you choose an enhanced outward shipping method, the full shipping cost may not be refunded.